jlix Privacy Policy

jlix ("jlix," "we," "us," or "our") is committed to protecting the privacy and personal data of every user who accesses or registers on the jlix Casino platform at https://jlix.app (the "Platform"). This Privacy Policy ("Policy") describes how we collect, process, store, share, and protect your personal information when you use the Platform or interact with our services.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account or using the jlix Platform, you consent to the collection and processing of your personal data as described in this Policy.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.

jlix collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. We collect data in the following categories:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport, driver's license, UMID, SSS/GSIS number).
• Contact Data: Email address, Philippine mobile number, and residential address (including barangay, city/municipality, and province).
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, bonus history, and gameplay activity logs.
• Technical Data: IP address, device type, browser type and version, operating system, session timestamps, and referring URLs.
• KYC Documentation: Copies of government-issued IDs, selfies for identity verification, and proof of address documents submitted during the Know Your Customer (KYC) process.
• Communications Data: Records of your interactions with our customer support team via live chat, Viber, or email.

We do not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political affiliations, or health status unless directly relevant to a responsible gaming assessment you have voluntarily initiated.

jlix processes your personal data for the following purposes:

• Account Management: To register, verify, and maintain your jlix account, including KYC verification and ongoing account security.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of jlix Casino services.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC data privacy regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited conduct.
• Responsible Gaming: To monitor gameplay patterns and identify potential problem gambling behaviors, and to administer self-exclusion and deposit limit tools.
• Customer Support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the performance and features of the jlix Platform.

Under the Data Privacy Act of 2012, jlix processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the jlix Terms & Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AMLA reporting obligations, and NPC directives applicable to licensed online gaming operators in the Philippines.
• Legitimate Interests: Processing is necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jlix does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank receive transaction data necessary to process your deposits and withdrawals.
• Game Providers: Licensed third-party game providers receive limited technical data (e.g., session tokens) necessary to deliver live dealer and RNG games on the Platform.
• KYC & Identity Verification Partners: Accredited identity verification service providers process your KYC documents under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission may receive data as required by law or regulatory directive.
• Law Enforcement: We may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or applicable Philippine law.

All third-party data processors engaged by jlix are bound by data processing agreements that require them to process your data only on our instructions and in compliance with the DPA.

jlix retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and KYC Data: Retained for a minimum of five (5) years from the date of account closure, in compliance with AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for two (2) years from the date of the last interaction.
• Marketing Consent Records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with NPC guidelines.

jlix implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the jlix Platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and KYC documents.
• Multi-factor authentication (MFA) options for jlix account access.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by accredited third-party security firms.
• Incident response procedures aligned with NPC breach notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlix will notify the NPC within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay.

jlix uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game lobby layout.
• Analytics Cookies: Help us understand how Players use the Platform so we can improve performance and user experience. Used only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content. Used only with your consent and may be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the jlix Platform.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlix:

• Right to be Informed: The right to know what personal data we collect and how it is processed.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. We will respond to all verified requests within thirty (30) days.

The jlix Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the jlix Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

jlix reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

Your continued use of the jlix Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

jlix has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through any of the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the jlix Platform
• Viber Support: Available during extended support hours

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.